Privacy Policy

1. Introduction

This Privacy Policy describes how TwinHeat Services Ltd ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website (www.ths-ltd.co.uk) or use our plumbing and heating services. We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the General Data Protection Regulation (GDPR).

2. No Cookies Policy

We do not use cookies. Our website is built to be simple, fast, and respectful of your privacy. We do not place any tracking, analytical, or advertising cookies on your device when you browse our website.

3. Information We Collect

We only collect information that you voluntarily provide to us when you contact us for a quote, send an email, or phone us regarding our services. This may include:

• Primary contact details: First name and Last name
• Contact information: Email address and Phone number
• Service location: Your home or business address
• Details about your plumbing or heating issue to provide an accurate estimate

4. How We Use Your Information

We use your personal data exclusively for the following purposes:

• To communicate with you and respond to your enquiries
• To provide accurate quotes and estimates for our services
• To schedule visits, carry out requested work, and issue invoices
• To fulfill legal obligations, such as registering your boiler with Gas Safe or warranties with manufacturers

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We only share information with third parties when necessary to fulfill our service to you (e.g., registering a boiler warranty with the manufacturer, or notifying Gas Safe of a new installation) or when required by law.

6. Data Retention and Security

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as providing ongoing maintenance, fulfilling warranties, and complying with accounting and tax laws. We implement appropriate physical and digital security measures to protect your personal data from unauthorized access or disclosure.

7. Your GDPR Rights

Under the GDPR, you have several rights regarding your personal data, including the right to:

• Request a copy of the personal data we hold about you
• Request corrections to any inaccurate or incomplete data
• Request the deletion of your personal data (the "right to be forgotten"), subject to our legal and accounting obligations
• Withdraw your consent for us to process your data, where applicable

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

TwinHeat Services Ltd

Phone: 01332 977586

Email: [email protected]