Terms & Conditions

By requesting and instructing TwinHeat Services Ltd to carry out works, you (the "Customer") agree to the following Terms and Conditions.

1. Quotes and Estimates

All quotes and estimates are provided in good faith based on a visual inspection and information supplied by the Customer.

• Quotes are valid for 30 days from the date of issue.
• If unforeseen issues arise during the course of the work (e.g., discovering degraded hidden pipework), TwinHeat Services Ltd reserves the right to revise the quote. Any additional costs will be discussed and agreed upon with the Customer before proceeding.

2. Payment Terms

Payment is due immediately upon completion of the works, unless prior account arrangements have been made (e.g., for ongoing commercial contracts). For larger installations such as full bathroom refurbishments or new central heating systems, a deposit for materials may be required upfront before the work commences. TwinHeat Services Ltd accepts payment via bank transfer, cash, or card payment.

3. Appointments and Cancellations

We will make every reasonable effort to arrive at the agreed time. However, due to the nature of emergency plumbing work, arrival times are estimates. If you need to cancel an appointment or scheduled work, we ask that you provide at least 24 hours' notice. Failure to do so or failure to provide access to the property may incur a call-out charge.

4. Guarantees and Warranties

TwinHeat Services Ltd takes pride in the quality of its craftsmanship:

• Our labour is guaranteed for 12 months from the date of completion.
• Materials and parts supplied by us are covered by the respective manufacturer's warranty. It is the Customer's responsibility to register any extended warranties unless we explicitly agree to do this on your behalf.
• Our guarantee does not cover pre-existing faults, damage caused by third-party interference, misuse, or general wear and tear.

5. Property Access and Clearances

The Customer must ensure clear access to the work area, including moving fragile or valuable items, furniture, and floor coverings before the engineer arrives. While we strive to work cleanly and respectfully, TwinHeat Services Ltd accepts no liability for accidental damage to items that were not cleared from the immediate working vicinity. Lifting of floorboards or floor coverings will be carried out with care, but it is the Customer's responsibility to replace them unless otherwise agreed.

6. Liability

TwinHeat Services Ltd shall not be held liable for any delay or failure to perform its obligations due to events outside its reasonable control (Force Majeure), including but not limited to adverse weather, unavailability of parts, or transport disruptions. Our liability for any damage caused to the Customer's property shall not exceed the total cost of the invoice for the works carried out.

7. Gas Safety and Compliance

As Gas Safe registered engineers, we are legally bound to adhere to current safety regulations. If an existing gas appliance or installation is found to be unsafe or non-compliant, we are obligated to issue a warning notice and, if necessary, disconnect the appliance. Any remedial work required to meet safety standards is chargeable.

8. Contact

For any queries regarding these Terms and Conditions, please contact us at:

TwinHeat Services Ltd

Phone: 01332 977586

Email: [email protected]